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Authorised Workshops and Non-authorised Workshops Insurance

Comprehensive Motor Insurance Coverage comes with Authorised and Non-Authorised Workshops Coverages.

A Non-Authroised Workshop Policy will allow you to seek repair on any workshops which you deemed fit in repairing your vehicle damaged from an accident. This will include include the dealers’ workshops. This is usually the case for vehicles which are less than 5 years old, whereby you have maintained your vehicle maintenance with your dealer and would want them to repair your vehicle with the spare parts from the dealer.

An Authorised Workshop Policy will only allow your vehicles to be repaired at the insurer approved list of workshops. The workshops are qualified by the insurers basing on the repair cost, quality of the repair, and reputation of the workshop. This will restrict the workshops that you are allowed to have your car repaired. The main reason of having a qualified list of workshops come down to the cost of repair. The cost to repair a damaged vehicle in a non-dealer’s workshop can be a fraction to that of a dealer.

The question followed will also be, “Will the Dealer Void my vehicle warranty if i do not repair at their workshop?” and “If i were to sell my car with accident record after some time, will my buyer be confident that my car is properly repaired?” These have always been in the mind of a car owner when selecting a policy with Authorised Workshop Restriction.

The premium of a Non-authorised workshop policy will be more expensive, given that the policy holder is given the flexibility to choose the workshop to repair his damaged vehicle. In general, the premium for a non-authoriise worshop policy is 10% to 30% more than that of a Authorised Workshop Policy.

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AWG: Covid19 Announcement

Dear Valuable Clients and Partners, 

Following the suspension of activities at workplace premises under the elevated safe distancing measures announced by the Ministry of Health (MOH) on 3rd April 2020, we would like to announce the following changes to our work so as to continue our service to our customers. 

AWG Insurance Brokers is a key member of the financial service industry and we are exempted from the suspension. We will continue to provide services to our customers, but with the following measures and changes. 

Closure of Office to walk-in Customers. 
We will no longer allow walk-in submission of documents. The office will not be opened to the public and you will need to submit any Original Documents to our Letter Box placed at our office. If Original is not required, we will encourage sending via email. This is to reduce human contacts and reducing the risk of infection. 

Working from home
Our staff and management will be taking turns to work at home. We will have a reduced workforce during this period. Many insurance companies also have their staff working from home. You may still contact your servicer at the DID in their email. 

Premium Payment

We will not be able to receive cash payment from customer and all payment is to be made via Paynow with UEN No : 199002234G, QR Code (reflected on our debit note) and Cheques. Please indicate the policy/policies number that you pay and email to for any funds transfer 

MAS has also announced recently on the availability of premium installment. We have not gotten any update from insurers as of today and will update you soonest once we have any information.  

Claim function is probably the most important part of our existence. We continue to assist and advise you on any claims matter. For claims payment, we would advise that you opt for direct fund transfer to your designated account number if the option is available. 

We apologize if there is any inconvenience caused and wish you good health amidst this difficult time. 


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