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COVID-19 Update: Work Permit Renewals for Foreign Workers (Phase 1 & 2)

You might have noticed that as a Business Owner with foreign workers in your employment, you may have recently received a letter from the Ministry of Manpower on Work Permit renewals.

Here’s a quick guide.

Prior to procuring a Security Bond and subsequent Work Permit(new or renewals) for your Non-Malaysian foreign workers, a mandatory medical examination by a Singapore-registered doctor is required.

However, in light of the current Safe Transition period, their Work Permit Renewals might have been delayed or overlooked, due to the inability to go for the aforementioned medical examination – and now you are wondering what to do with their expired Work Permits.

What Are The Next Steps To Remedy This?

Currently, the Ministry of Manpower is allowing all passes expiring between 06 June 2020 to 15 July 2020 to be renewed without their medical results.

Having said that, it is critical that:

  1. Ensure your pass holder has a renewal notice. Otherwise, it means he/she is not eligible for the renewal, and you must cancel the Work Permit and send him/her home.
  2. Buy a new security bond for non-Malaysian workers, if you have not done so.
  3. Submit your renewal request.

You can check the new Work Permit expiry dates using SGWorkPass or Check Work Pass Status eService.

For Renewals:

If you have accidentally let your workers’ permits expire, but intend to retain them, do write in to MOM (MOM_WPD@mom.gov.sg) to request for the reinstatement of the work permits (subject to approval).

Once the work permits are reinstated, you can then proceed to purchase a new Security Bond and request for a short work permit extension pending renewal via Work Permit Online.

For Repatriations:

If you have been unable to send the workers home due to Circuit Breaker or the dormitory quarantine, you can request for a temporary extension of stay using the below forms:

  1. Request for stay for pass holder before sending him/her home – www.mom.gov.sg/extend-stay (CorpPass login)

Do note that you are responsible for the cost of repatriation, including buying an air ticket with check-in luggage allowance.

What Happens Next?

All these processes can be performed online. Contact your Security Bond Insurer before this Friday (19 June 2020) so they can assist in advising appropriate actions to be taken – a lack of action from your end can result in a forfeiture of bonds, and your Insurer is authorized to commence recovery action as per the Letter of Indemnity.

At AWG Insurance, we have been assisting our clients on issues as such. Call us at 6294 6688 for assistance.

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    AWG: Covid19 Announcement

    Dear Valuable Clients and Partners, 

    Following the suspension of activities at workplace premises under the elevated safe distancing measures announced by the Ministry of Health (MOH) on 3rd April 2020, we would like to announce the following changes to our work so as to continue our service to our customers. 

    AWG Insurance Brokers is a key member of the financial service industry and we are exempted from the suspension. We will continue to provide services to our customers, but with the following measures and changes. 

    Closure of Office to walk-in Customers. 
    We will no longer allow walk-in submission of documents. The office will not be opened to the public and you will need to submit any Original Documents to our Letter Box placed at our office. If Original is not required, we will encourage sending via email. This is to reduce human contacts and reducing the risk of infection. 

    Working from home
    Our staff and management will be taking turns to work at home. We will have a reduced workforce during this period. Many insurance companies also have their staff working from home. You may still contact your servicer at the DID in their email. 

    Premium Payment

    We will not be able to receive cash payment from customer and all payment is to be made via Paynow with UEN No : 199002234G, QR Code (reflected on our debit note) and Cheques. Please indicate the policy/policies number that you pay and email to dorcaschoy@awginsurance.com for any funds transfer 

    MAS has also announced recently on the availability of premium installment. We have not gotten any update from insurers as of today and will update you soonest once we have any information.  

    Claims 
    Claim function is probably the most important part of our existence. We continue to assist and advise you on any claims matter. For claims payment, we would advise that you opt for direct fund transfer to your designated account number if the option is available. 

    We apologize if there is any inconvenience caused and wish you good health amidst this difficult time. 

    Regards