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Reporting a Motor Accident to Your Insurance Company

The Process of Reporting an Accident to your Motor Vehicle Insurance is guided by The Motor Claims Framework (MCF) of the General Insurance Association of Singapore. The MCF is fully supported by all Insurers in Singapore, and is set in their policy as a condition under Reporting or Accidents or Notification of Accidents.

The framework states that in the event of an accident, you are to:

  1. Gather info, and exchange particulars with Parties involved in the accident:
    • NRIC/FIN
    • Name
    • Address
    • Vehicle Registration Number
    • Telephone Number
    • Insurer
  1. Take Pictures:
    • Take pictures of the Accident Scene
    • All Sides of the Damaged Vehicles
    • Check if the vehicle have any cameras installed.

If the other vehicle is a Company Vehicle, you might also want to take down the Company Name and the Person to Contact in the company.

If your vehicle needs a tow-truck, contact your insurer’s authorised Towing Services – it is best that you avoid all unauthorised tow truck operators or repair workshops, in case of indemnity issues.

For easy referencing, just use your Insurer’s car decal for Road Tax display! At the back, it usually contains information for towing services.

It is important that you report the accident to the insurer within 24 hours or by the next working day, as it is both a policy condition and a requirement under the Road Traffic Act.

There are various reporting channels for the Motor Accident. Insurers will have a list of authorised reporting centres for accident reporting. If you bought your vehicle from an Authorised Dealer, such as Borneo Motors for Toyota, they will also be able to assist you in the Accident Reporting.

In addition to this, some insurance companies offer on-site accident reporting service. NTUC Income’s Orange Force is one example. Ajax Adjuster also runs a team of Motor Accident Response Service for 24hours’ response service for several Insurance companies.

Some insurance companies also allow online reporting through their websites. However, this will only be good if you are making a report just for records purpose(no repairs required). If your vehicle is damaged, you will still need to send your vehicle to the workshop.

At AWG Insurance, we will be delighted to assist in your enquiries and provide free quotations for your motor insurance coverage. Do call us at 6690 2994, or leave a message below for assistance.

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    AWG: Covid19 Announcement

    Dear Valuable Clients and Partners, 

    Following the suspension of activities at workplace premises under the elevated safe distancing measures announced by the Ministry of Health (MOH) on 3rd April 2020, we would like to announce the following changes to our work so as to continue our service to our customers. 

    AWG Insurance Brokers is a key member of the financial service industry and we are exempted from the suspension. We will continue to provide services to our customers, but with the following measures and changes. 

    Closure of Office to walk-in Customers. 
    We will no longer allow walk-in submission of documents. The office will not be opened to the public and you will need to submit any Original Documents to our Letter Box placed at our office. If Original is not required, we will encourage sending via email. This is to reduce human contacts and reducing the risk of infection. 

    Working from home
    Our staff and management will be taking turns to work at home. We will have a reduced workforce during this period. Many insurance companies also have their staff working from home. You may still contact your servicer at the DID in their email. 

    Premium Payment

    We will not be able to receive cash payment from customer and all payment is to be made via Paynow with UEN No : 199002234G, QR Code (reflected on our debit note) and Cheques. Please indicate the policy/policies number that you pay and email to for any funds transfer 

    MAS has also announced recently on the availability of premium installment. We have not gotten any update from insurers as of today and will update you soonest once we have any information.  

    Claim function is probably the most important part of our existence. We continue to assist and advise you on any claims matter. For claims payment, we would advise that you opt for direct fund transfer to your designated account number if the option is available. 

    We apologize if there is any inconvenience caused and wish you good health amidst this difficult time.